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Passenger Transport and Service Agreement

Passenger Transport and Service Agreement


Bika Transfer will be referred to as 'Bika Transfer'.

The person whose name and surname is specified in the reservation and/or the persons they represent will be referred to as "Consumer or Customer".


This contract has been made between the consumer and Bika Transfer. This contract is arranged for the sales of services made on the phone or electronic environment of the services whose qualifications and sales conditions are specified on the website of Bika Transfer and covers the rights and acquisitions of the parties.

With this contract, the parties have agreed to provide transfer service from addresses or hotels to airports and/or vice versa before and after the flight, and to perform this service by Bika Transfer in return for a fee, within the framework of the following contractual conditions.

3-Service and Payment Information

- The contract price is the amount specified in the reservation confirmation form.

- Requests for different points other than the route(s) specified in the reservation in the private transfer service; If it is on the route and without waiting, it is included in the price, if it is not on the route, the amount to be determined by Bika Transfer for each different point is paid by the passenger in the region.

- Bika Transfer has the right to make changes in the transfer vehicle without any fee change without notifying the consumer when necessary. If the customer does not accept this change, he has the right to cancel the reservation and receive the full amount paid. In this case, the customer is not entitled to compensation.

- With this contract, the consumer authorizes Bika Transfer to collect the service fee with the credit card information entered in the system. Bika Transfer system is encrypted with 3D Security and the consumer is responsible for the credit card information they have entered.

- Invoicing period for the purchased service V.U.K. 7 days, including the date of purchase, provided that the month is not skipped.

 Service Type :

- One way transfer

- Two-way transfer

- Vehicle allocation with driver

- Private Tour options

4-Vehicle Type: The vehicle type chosen by the customer

- Vip vehicle (Vito / Caravella)

- Minibus (Crafter / Sprinter)

- Midibus

- Bus

5-Payment method:

- Upfront (Payment to the driver in the vehicle)

- Bank (Remittance / EFT to company accounts)

- Credit Card (Online Payment via website)

6-Number of Persons: The Consumer has to specify the number of persons.

7-General Provisions

Passengers are required to wear seat belts for traffic laws and life safety.

Even if the consumer cannot sign this contract with a bank or credit card for any reason, it is deemed to have learned the terms of the contract that will be valid between the parties through the website or advertisements and is deemed to have accepted to receive the service in the written conditions of the contract.

The consumer must have made a reservation at least 6 (six) hours before the service time in order to benefit from the service subject to this contract. On religious and national holidays, New Year's Eve and public holidays, the reservation must be made at least 48 (forty eight) hours before the transfer time. The reservation can be canceled by the customer up to 6 hours before the latest. In this case, the customer will be refunded. No refunds will be made for late booking cancellations. The route to be followed along the way from the point of departure to the point of arrival; It is determined exclusively by Bika Transfer, taking into account traffic, road conditions and other criteria.

Except for allocation and tour services, the customer is not authorized to change this route in transfer services. In this context, requests of the passenger to stop at a different location among the determined routes and to wait for a while at this location cannot be accepted. Kaya VIP Transfer is only responsible for transporting the customer from one point to a determined point, from the airport to the airport or from the airport to a certain point. Kaya VIP Transfer has to allocate a vehicle suitable for the number of passengers and luggage volume determined at the time of the consumer's online purchase. Bika Transfer; hereby undertakes that all the vehicles to be allocated to the service subject to this contract will be fully insured, that the periodic maintenance of the vehicles will be done completely, that the mandatory spare wheel, first aid kit, fire extinguisher tube, reflector will be available in the vehicle. Bika Transfer will not be responsible for any traffic accident or other reason that may occur during the service, in case the customer suffers bodily or material damage or the transported goods are damaged.

In such a case, the Customer irrevocably agrees and declares that Bika Transfer will not have any responsibility arising from Article 66 of the debts law and other provisions of the legislation. The articles of this contract that impose responsibility on Bika Transfer are reserved. Despite the allocation of the vehicle suitable for the transfer service, if the number of persons and baggage amount determined by the customer at the time of purchase is exceeded, the transfer is carried out without exceeding the legally determined transportation limits of the vehicle. Passengers or baggage exceeding the legal limits are not accepted into the vehicle. If the customer gives up the transfer service for this reason, no refund will be made. The customer is obliged to certify that he is the customer who purchased the service to the Kaya VIP Transfer personnel in the vehicle at the transfer point, with the identity documents issued by the legal authorities or with the reservation document. The customer who does not fulfill this obligation will not be transferred.

In cases of operational cancellation and/or other delays due to changes in flight schedules, the customer is obliged to inform Bika Transfer by phone or by sending an e-mail to Kaya VIP Transfer has the right to change the terms of service without informing the customer, in case of delays or rotaries of more than 3 hours. In this context, if the flight is canceled for any reason, if the customer notifies Bika Transfer by sending an e-mail to, if the transfer fee is paid, it will be refunded within 7 days at the latest by the customer's payment method.

It is the customer's responsibility to load and receive the baggage completely and completely from the vehicle. Kaya VIP Transfer is not responsible for the loss and damage of the items left in the vehicle by the customer during the transfer. However, if the forgotten item is discovered later by Bika Transfer personnel, it will be delivered to the specified address within the borders of Antalya province on the same day, upon the request of the customer, in return for an extra service fee.

Bika Transfer is not responsible for carrying sacks, chests and similar items that may damage the vehicle as baggage during the service. Each passenger has a baggage allowance of 20 kg per person. In case of any baggage loss or damage caused by Bika Transfer, the service fee is paid to the passenger as material and non-pecuniary compensation for the goods that have not been declared of value before. The customer accepts, undertakes and declares that there is no flammable, combustible, narcotic, fluid, odorous, radioactive substance in the baggage subject to the transfer and that there is no substance prohibited to be carried or kept by the legislation of the Turkish Republic Laws. If the presence of the items listed in the baggage is noticed by the driver, the baggage in question is not accepted in the vehicle. No refund will be made if the transfer cannot be realized during the discharge of the aforementioned items from the baggage or if the customer cannot catch the flight due to lost time. In addition, in this case, the customer cannot claim any rights or receivables under any name against Bika Transfer. in luggage; In case the existence of the above-mentioned substances is noticed, the situation will be immediately notified to the competent authorities by Bika Transfer. The presence of the listed substances is not noticed by the driver; if detected by stopping and searching law enforcement officers during the transfer; Any damages and losses that Bika Transfer may suffer for this reason will be covered by the customer immediately, in cash and at once.

 The customer's pet transfer requests and the type of pet to be transported will be notified by the customer during the online purchase of the service. Animal transfer will not be made without such notification. Animal transfers cannot be made alone without an adult customer. The animal to be transferred under these conditions can only be transported in its special cage, in the section determined by the Bika Transfer personnel in the vehicle, under all responsibility of the customer. T.R. The transfer of animals whose acquisition, possession or transfer is illegal according to the laws of the Republic of Turkey is not possible under any circumstances. In transfers from a certain point to the airport; Bika declares and undertakes that the vehicle allocated for Transfer will be found at the specified point at the transfer time. A 15 (fifteen) minute delay from the transfer time will be considered a reasonable delay. In case of delay exceeding 15 (fifteen) minutes, the customer does not have to wait for the vehicle. In this case, the transfer fee is returned to the customer. In transfer points such as site, mass housing; Bika Transfer is not responsible if the 15 (fifteen) minute delay time is exceeded due to the site security guards preventing the vehicle from entering the site. If 15 (fifteen) minutes are exceeded in this way and the customer does not wait for the vehicle, no refund will be made. The customer must be present with his luggage at the designated point at the transfer time. If the customer is not ready at the transfer point at the transfer time, the vehicle allocated to Bika Transfer is obliged to wait for the customer for 15 (fifteen) minutes. If the customer does not reach the designated point with their luggage after 15 (fifteen) minutes, the vehicle is not obliged to wait any longer.

At the transfer point, Bika Transfer personnel are not obliged to leave the vehicle and carry luggage, pet cages, or accompany the passenger to the vehicle to be transferred.

Children under the age of twelve will not be transferred without an adult accompanying them. The escort's transfer back to the point of origin is subject to the purchase of the return service on the website. If wheelchair transfer is requested with the customer to be transferred, this will be notified by the customer during the online purchase of the service. If the customer specifies when purchasing the service online, a baby seat will be placed in the vehicle to be allocated by Bika Transfer.

 In cases where the service subject to this contract is interrupted or not performed due to weather and road conditions, vehicle breakdown, sudden health problems related to the customer or the driver, checks to be made by law enforcement during the transfer, and other reasons, and in cases where the passenger cannot catch the flight; Bika Transfer is only obliged to return the prepaid service fee to the customer. The provisions of this contract that stipulate non-refundable situations are reserved. The customer accepts, undertakes and declares that Bika Transfer is not liable for the flight ticket price and other material / moral damage compensation, except for the obligation to return the price. In case the customer gives up the transfer during the transfer; Bika Transfer has no obligation to transfer the customer back to the point of origin. In case the work schedule of the vehicle does not allow, the customer is left in the nearest residential area in accordance with the traffic rules. In such a case, no refund will be made. During the transfer of the customer; Bika Transfer does not have such an obligation if the goods are forgotten or returned to the point of purchase for any other reason and requests the transfer to be completed. It is up to Bika Transfer to realize this request of the customer to the extent that the work schedule of the vehicle allows. In such a case, Bika Transfer is not responsible for the customer not being able to catch the flight or suffering any other damage, and no refund will be made. If the passengers or animals transported in the vehicle during the transfer experience any health problems; Bika Transfer personnel is obliged to immediately transfer the passenger to the nearest health unit. The passenger's request to the contrary does not bind Bika Transfer personnel. The closest health unit can be either official health institutions or private health institutions. Bika Transfer is not responsible for any death, bodily damage, material or moral damage during and after the transfer of the passenger/animal with health problems to the nearest health unit. At the end of the transfer, the customer is obliged to purchase the service and sign the notification document that he has reached the destination. Upon the customer's request, the invoice for the service provided will be sent by Bika Transfer to the address specified by the customer.

8-Force Majeure

 All kinds of force majeure, natural events, adverse climatic conditions, social events, public movements, negative developments in the working life, all kinds of legal or illegal worker or employer movements, strikes, lockouts, union movements and in case they fail to fulfill their obligations under this contract as a result of acts of slowdown, war, armed conflict, revolution, declaration of martial law or state of emergency, conflicts and riots between groups. This contract will be suspended until the end of the listed situations/adverse effects. The contract will enter into force again with the expiration of the listed situations/negative effects. Failure of the parties to fulfill their obligations as a result of force majeure does not entitle the other party to termination or compensation.

9-Cancellation Conditions and Other Provisions

Cancellation, change or refund cannot be made for any reason on the campaign product purchased by the passenger. Applications made to the bank or to Bika Transfer for cancellation and refund requests for overdue reservations are invalid.


In the settlement of any disputes arising from the implementation of this contract, Turkish Laws will be applied and Antalya Courts and Enforcement Offices will be authorized.


Passenger(s) who do not sign the contract but receive the service subject to the contract are deemed to have accepted the terms of the contract when the third persons assigned to register on their behalf read and sign this contract. This contract has been prepared in 2 copies and signed by the parties, and in case of disputes arising from the contract, the Road Transport Law No. 4925 and other Turkish legislation are applied. Antalya courts and enforcement offices are authorized.

I have read, understood and accepted a copy of this contract issued on our behalf, the date and time of departure, the road transport law no.

Signing on behalf of the service user(s)


By the signatory on behalf of Bika Transfer